Trouble with bass pans

[whiskers387]

Well i got my bass pans today, the one with the cut out fits pretty well but the bottom one does not, there is a huge bend in the corner and it wont fit, im gonna call but what do you think they will do, because i will really hoping i could get her in there before vacation...

 

[Chinniechantel]

They will send you a new one if you send them pictures proving it was bent. I tried that and they were really bad at getting back to me, so much so that I took a hammer and bent it back myself. I was not too happy though, as you should get a replacement if it is so bent it will not even fit in the cage. You can put her in there with the plastic pans for a week or so, just keep an eye out for any chewing. The plastic is really hard and I have never had a chin chew it before, so I think you should be fine.

 

[whiskers387]

I dont have the plastic pans though... I got it off craigslist and the plastic pans were warped...

 

[whiskers387]

Oh great it says they are closed tomorrow, so i won't be able to contact them till monday.... well thats really crummy..

 

[Chinniechantel]

Bummer! I hate waiting, and I get so much more excited about chin decorating and making stuff than anything, I hate waiting for them more than for myself!

 

[whiskers387]

Well i just want to get her in the 142 before i leave for the week because i want her to have more room since no playtime.... but that may not happen, will they at least give and ship the new pan for free? and do i have to pay to ship the old one back?

 

[Chinniechantel]

They will ship the new pan for free since shipping is more than the pan itself I think. Or at least that is what they told me, and then never answered my emails or calls! I gave up, and fixed it myself but should not have because now the place where the bend was is getting rusty.

 

[cintistatern2005]

If you need something go buy some fleece and put eyelets in the corners and take a hook and hook them underneath the cage. This is atleast something for now. I think this would work, it is what i do with my fleece liners. I just bought bass pans last week and two of the corners were bent probably from shipping. We took a hammer and bent them back and they fit very very snug. I didnt even attempt to call them!! Did you buy the ferret nation pans? I measured the actual pan and it is a little bigger than their dimensions on the website. So that is probably why mine fit tight! They need to put fragile when they ship them and they dont!!

 

[whiskers387]

Yeah it seems like it may even be a little to big to fit also... do they fit on top of those poles or on the wires?

 

[Chinniechantel]

They should fit on top of the wire, I am not sure what you mean by the poles? You just slide it in like you would the plastic pan....look for pictures of FN's and you should find some great examples.

 

[whiskers387]

Ok they are not picking up right now, i have like 50 pictures so i will try and bend it back...

 

[whiskers387]

Ok its in now, i was sweating my heart out in this 100 degree weather since it is outside in the garage right now... doesnt look to pretty but ill have to live with it...

 

[alli713]

If I were you, I would just keep hounding them to get a new one. Just work with the bent one for now, but you could always take it out sometime if you can get them to send you a new one. That way if it's gets rusty like hers, you'll have a replacement.

 

[cintistatern2005]

Yea i would stay on them to get a new one!! But try and make it work for now!!

 

[xcoronaangel]

best of luck with them. I bought mine and I LOVE mine... the bottom one is about 2 inches too small and leaves a big gap but besides that I cant complain... of course I wish it was a tigher fit but im over it.

Good luck bending it.

 

[whiskers387]

Just got an email today saying they put a new one in the mail, they didn't even ask for pictures!

 

[whiskers387]

Just recieved a replacment pan today, its bent to but i will just hammer it to fit.

 

[Rickman]

If you use a piece of wood as an anvil beneath it, and under the hammer,you won't damage the finish any worse than it is!