:hmmm: OUCH!!! It looks like I've got a little explainin' to do. Hey, it's me...I finally registered. This is Barbi, owner/operator of PPBN. I was a member once before but it wasn't CnH at the time. Hope ya'll still have room for one more marching girl in this here parade.
1st of all, thanks to all of you and many others like you; we're going to be in business for a very long time.
2nd, I don't want anyone to think we just jumped ship. The reason I went to Ebay was NOT to give our customers the imression that they weren't worth our time. THIS IS IMPORTANT if you haven't heard it before. I had just gotten custody of 3
very young grandchildren that were coming from a very bad situation. I was trying to keep them all together and battling the courts (and run a business?) Those of you that have ever dealt with children at risk know the challenges I was up against. Those kids needed all the love and dedication I could give them. I didn't WANT to let our customers go, hence the move to Ebay. It isn't what I wanted to do, it's what I had to do. The kids are now being adopted by younger relatives that also love and adore them, we've got our life back and we're back in business to stay. All I was doing with the newsletter and survey was asking for a kick in the pants to get started full speed ahead again and I didn't realize that the hardest kick would be in one of the posts here...I've explained the situation to all of our customers in numerous emails and to some of you in great depth. Anyway, I need to say I'm so sorry for all of you that we let down and so grateful for all of you that have stood beside us through all of this.
3rd, the delivery time varies depending on which shipping method you choose on our shopping cart. I honestly can't help how long it takes for a package to arrive if it's going parcel.
Check out our
Shipping and Policies page for a further explanation. Also, we have a new policy and if I can ship your package for less than you paid, I refund the difference to you. We only charge for actual shipping costs and no handling fee.
4th, I usually work 6-7 days a week, but not always (sometimes we just need a day off) so I don't always check emails either, though I don't remember getting 2 emails about this, so I checked back through them just to make sure and don't see any. I really do try to keep my customers updated on the status of their orders and let you know how long they will take to arrive.
I'm not really enjoying this process of having to defend myself or our business, I just feel (hey I'm human) that there have been some misrepresentations here.
We've been listening to you in our website survey and I've taken many of your ideas and already implimented them. Check out our website for all the updates.
I'm excited to be on CnH and getting to know you all a little better and very soon, getting some special deals running "For Members Only" in the classifieds. But for now, I have orders to pack.
As always, it's a pleasure doing business with you and I look forward to next time. For those of you that haven't tried our products, you can get a free sample at
www.PetProductsByNature.com/FreeSample
Not Just Anyone ~ Just Me
