I have the black env2 from verizon, and although I think it is kind of ugly, I have never had any problems with it, I got a cute cover for it for Christmas and it's much cuter now LOL.
I have had my fair share of problems with cell phones, I got the pink Razr with T-mobile when it first came out, that thing was a peice of junk, then I for a sidekick, even worse. So I switched to Verizon 2 years ago and started with the Chocolate and I liked it until the touch part started not working. I did have a blackberry for like 2 weeks and loved that thing but couldn't afford $99 a month just for a cell phone.