Just thought I would post on this, I read a couple of the first posts. I agree that most pet shops don't give people the information they need and they don't sell a lot of chin appropriate cages. I myself work at a pet shop it's a fairly small locally owned one. There is one girl there that has 4 chins and she knows as much as there is to know about them and also we have 2 vet students and 1 vet tech that work there. Anytime someone comes in to buy a pet we try to make sure they know what they're getting into from a fish to a chinchilla to a kitten. All our pets get plenty of attention especially the chinchillas (from me) we want to get our pets use to people and friendly because so many people have the misconception chinchillas are mean. Also, what most people don't understand is that people can be stubborn there have been so many times that we have gotten into arguments with customers about what they need to care for there animal. Obviously pet stores want to make money but we don't want to see our pets go home with people that don't know how to properly care for them. Sometimes people think they know whats best so if you tell them for example no this bunny needs a bigger cage, the one you want to buy is too small they will probably just leave and go buy the cage somewhere else. There are a lot of people that come to our shop and know were trying to help so they usually take our advice. I just wanted to post and say not all pet shops are bad but yes when you get into stores like petsmart or something there are a lot of people there that don't care about the pets they sell but not all are like this.