Why are you posting pictures of their food cup? Is it because there is poop in it? If so, then I am a bad parent. I'm always removing poop from my girls food cups. Chins will poop where they want, when they want.
Please do not take pictures of them in the store with your flash on. They are already stressed and your flash in their eyes is not helping. Nor is you pressing your camera phone against the glass multiple times to take pictures from different angels.
I can tell you for a fact that corporate changed the recommended food from Petsmart's OWN brand of feed to Oxbow because enough people called and complained. It's even in one of your pictures, it says they recommend Oxbow on the stickers on the front of the chinchilla habitat.
Plus, like Stackie said, the care and stuff is outlined by corporate and employees can't do much on their own.
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