How cute! I once got a catalog from them with a BV on the cover.
I've bought some stuff from them in the past, like way long ago, before I made my own stuff and bought it from people on here. They're ok, but they're still on the same level as a pet store - don't care about whether it's safe or not, they carry it regardless. And that wooden ledge - while the right idea - looks to me like plywood. It's not THAT hard to get wood chin supplies right, I mean heck, we can do it, other suppliers can do it - how do all these companies screw it up with bad products?