It really does vary. I bought some oxbow at the beginning of the summer and it was stick-dry and prickly. My chins barely touched it. I just bought a new back at the beginning of September and it was really soft, but choppy and tiny pieces. I remember the first time I bought Oxbow though... it was 100% perfect. It really depends. The best thing to do is go into the petstore and open the bags of hay and feel them. You can usually tell ones that feel good. For my chins, they like the hay soft, and for me I like it when the pieces are longer so it makes less of a mess.