My friend who has never had a chin before now keeps talking about how her chinchilla is always cold and he can't seem to get warm because his ears and paws are always cold. She even said that she moved a heater closer to him. I just made sure to be really clear about the room temp not exceeding 70 degrees and advised her that moving him to a heater was not a good idea. It's not cold up here. Chilly but not freezing.