I'm a bit surprised by this. If that happened to me, I'd be returning the entire cage on matter of principal alone. (I'm mean that way
) If its new and you just got it and can't put it together why should you be put out to spend more and by the hardware?
If it was a local purchase, then they would take it back, exchange it and send the exchanged cage back as defective. I doubt Midwest would the store to return it back to them just for that, but the store isn't going to be out a cage or take a hit by selling it "as is" (usually) at a deep discount. Most retail places have agreements on defective merchandise. Stores return them for credit.
If it was an on line purchase then I'd see about exchanging it as well or at the very least give the appropriate FEEDBACK about the seller or product based on your experience
That would be poor customer service to simply not drop a package in the mail for the parts that are missing. :impatient: